Filing of Grievance and Complaint

Regulation 3 Filing of grievance and complaint.

(1) A stakeholder, who wishes to file a grievance, shall file it with the Board.

(2) A grievance shall state:-

(i) details of identity of the aggrieved;
(ii) details of identity of the service provider;
(iii) details of the conduct of the service provider that has caused the suffering to the aggrieved;
(iv) details of suffering, whether pecuniary or otherwise, the aggrieved has undergone;
(v) how the conduct of the service provider has caused the suffering of the aggrieved;
(vi) details of his efforts to get the grievance redressed from the service provider and why the
response, if any, of the service provider is not satisfactory; and
(vii) how the grievance may be redressed.

(3) A stakeholder, who wishes to file a complaint, shall file it with the Board in Form A along with a demand draft for two thousand and five hundred rupees drawn in favour of the Insolvency and
Bankruptcy Board of India payable at New Delhi or an online acknowledgement of two thousand and five hundred rupees paid to the credit of the Board towards fee.

(4) A grievance or a complaint, as the case may be, shall be filed within forty-five days of the occurrence of the cause of action for the grievance or the complaint:

Provided that a grievance or a complaint may be filed after the aforesaid period, if there are sufficient reasons justifying the delay, but such period shall not exceed 30 days.

(5) A grievance or a complaint shall be filed with the Board online:

Provided that a grievance or complaint shall be filed by mail atcomplaintsandgrievances@ibbi.gov.in or by post or hand delivery at the Office of the Board, until the Board provides a facility for online filing of grievances and complaints.

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Regulation 4 Identity of the stakeholder.

(1) A stakeholder filing a grievance, or a complaint shall disclose its identity in the grievance or the complaint, as the case may be, and also the identity of the authorised representative, who is authorised to file it.

(2) A stakeholder filing a grievance or a complaint, as the case may be, may request the Board to keep its identity confidential and in that case the Board shall keep it confidential unless its disclosure is necessary for processing the grievance or complaint or under any law.
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Regulation 5 Registration number.

(1) Where the Board is in receipt of more than one grievance or more than one complaint in the same matter, it may club such grievances or such complaints together for their disposal.

(2) The Board shall assign a unique registration number to every grievance and every complaint and communicate the said registration number to the aggrieved or the complainant within a week of its receipt.

(3) The Board shall not take any cognizance of any anonymous grievance or complaint.
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