Disposal of Grievance

Regulation 6 Disposal of grievance

(1) The Board may seek additional information and records from the aggrieved and information and records from the concerned service provider to decide if the grievance requires any redress by the service provider.

(2) The aggrieved and the service provider shall submit the information and records sought under sub-regulation (1) within fifteen days thereof.

(3) The Board shall close the grievance within forty-five days of its receipt if it does not require any redress.

(4) The Board shall direct the service provider to redress the grievance within forty-five days of its receipt if it requires any redress.
VL Note : –